Privacy Policy

Last updated: September 22, 2025

This Privacy Policy explains how SÜM SUPPLIES (Sum Supplies LLC) (“SÜM SUPPLIES,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit sumsupplies.com or otherwise use our services (collectively, the “Services”). “You” means any user of the Services (customer, site visitor, or other individual).

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When we do, we’ll post the revised version and update the “Last updated” date.

What We Collect

1) Information You Provide Directly

  • Contact details: name, billing/shipping address, email, phone.
  • Order details: items purchased, payment confirmation, shipping details.
  • Account details: username, password, security prompts.
  • Support messages: information you include when contacting us.

Some features require certain information; if you choose not to provide it, those features may not work.

2) Information Collected Automatically (“Usage Data”)

We use cookies, pixels, and similar technologies (“Cookies”) to collect device, browser, IP address, approximate location (via IP), pages viewed, and interactions with our site.

3) Information From Third Parties

We may receive information from:

  • E-commerce & hosting: Shopify (to power our store and related features).
  • Payments: Payment processors (e.g., card details tokenized by the processor, billing data).
  • Service partners: Fulfillment/shipping, analytics, customer support providers.
  • Advertising/marketing partners: to measure and improve marketing performance.

All such information is handled under this Privacy Policy. See Third-Party Websites & Links below for more on external sites.

How We Use Personal Information

We use personal information to:

  • Provide Products & Services: process payments, fulfill orders, ship items, manage accounts, handle returns/exchanges, and send transactional notices (order/shipping/return updates).
  • Operate, Improve & Secure the Services: diagnose issues, analyze usage, enhance features, prevent fraud and abuse, and maintain the integrity of our systems.
  • Marketing & Advertising: send promotional emails or show ads for our products/services (you can opt out of promotional emails at any time).
  • Customer Support: respond to your inquiries and provide assistance.
  • Legal/Compliance: comply with law, enforce terms, and protect our rights, users, and the public.

Cookies

We use Cookies to operate and improve the site (remember preferences, enable checkout), and to run analytics. Third parties may also set Cookies to help tailor services, products, and advertising on our site and elsewhere.

How We Disclose Personal Information

We may disclose personal information in these situations:

  • Vendors/Service Providers: e.g., Shopify, payment processors, cloud hosting, fulfillment/shipping, analytics, customer support (used only to perform services for us).
  • Business & Marketing Partners: to provide services and advertising (subject to their privacy notices).
  • Affiliates/Corporate Group: for internal business purposes.
  • Legal/Protection: to comply with law (subpoenas, court orders), enforce our terms, or protect rights, safety, and security.
  • Business Transfers: in connection with mergers, acquisitions, reorganizations, or bankruptcy.
  • With Your Direction/Consent: e.g., social media widgets, requested disclosures, or shipping arrangements.

Categories disclosed in the last 12 months: identifiers (contact/order/account info), commercial information (orders, shopping history), internet/network activity (Usage Data), geolocation (approximate, from IP). Typical recipients include service providers (IT, payments, shipping, analytics), business/marketing partners, and affiliates.
We do not use or disclose sensitive personal information to infer characteristics about you or without your consent.

Third-Party Websites & Links

Our site may link to third-party websites or platforms. We are not responsible for their privacy/security practices. Review their policies before providing information. Content posted publicly (e.g., social platforms) may be viewable by others.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us and we will delete it as required by law.

Security & Retention

No security program is perfect, but we use reasonable safeguards to protect personal information. Do not send sensitive data via insecure channels.
We retain information as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on your location, you may have some or all of the following rights (subject to legal limits and verification):

  • Access/Know what personal information we hold and how we use/disclose it.
  • Delete personal information we maintain about you.
  • Correct inaccurate personal information.
  • Portability (receive a copy and, where feasible, request transfer).
  • Restrict/Object to certain processing (where applicable).
  • Withdraw Consent where we rely on consent.
  • Appeal our decision if we decline to act on a request (where provided by law).
  • Manage Emails: opt out of promotional emails via the unsubscribe link (we may still send transactional/operational emails).

To exercise rights, use the contact details below. We may request information to verify your identity and, where permitted, accept requests via an authorized agent (with proof of authorization and identity verification).

We will not discriminate against you for exercising your privacy rights.

International Users

We may transfer, store, and process personal information outside your country (including in the United States). Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border transfers.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact:
info@sumsupplies.com
SÜM SUPPLIES (Sum Supplies LLC)
Cattaraugus, NY • (716) 229-2002